Frequently Asked Questions
We differ from traditional hotels because we promise a simple, comfortable experience that caters to extended stay guests. Our rates are intentionally low and we let you choose the add-ons that are important to you at fair prices. Our approach often creates questions, particularly for guests staying with us for the first time, and we have compiled some of the more common ones below. You can find out more about the guest experience in our Guest Guide.
When is check-in/check-out?
Check-in starts at 3 p.m. on your scheduled arrival date. Check-out is by 11 a.m. on your scheduled departure date. Office hours vary somewhat by location, so please check the property description on this site or call the property directly.
Can I check in after office hours?
Yes. While we encourage you to come during office hours to speed check-in, we do have staff available after hours to help you. Please use the courtesy phone in the lobby and someone will be with you shortly.
Can I book a room for a partial week?
Yes. You can add some extra days to a stay that is a minimum of one week in length. For example, you can stay for 8 days (or 9, 10, 11, etc.). You can also stay for less than a week if rooms are available - rates vary by location and availability is limited.
What will I need to provide at check-in?
You’ll need to agree to our rules and policies, provide a current photo ID for each guest over the age of 18, and provide payment, as well as a valid credit card number or cash, to cover incidental expenses incurred by guests paying with cash.
What forms of payment do you accept?
Cash and major credit/debit cards are accepted at all locations. Some locations accept business checks, but you must coordinate that in advance by calling the property directly. An additional deposit or valid credit card, to cover incidentals, may be required for guests paying with cash. Each occupant is fully responsible for payment of all rates, taxes, charges, costs and fees associated with the studio/room where the occupant is registered. Payment is required at check-in, and renewing guests must pay for each additional week in advance of their extension.
Are pets allowed?
To maintain a consistent guest experience at every location, pets are not currently allowed at WoodSpring Hotels locations with the exception of service animals. We have a few pet-friendly hotels on the way. Contact the front desk at the location where you'll stay if you have questions.
Do you have laundry facilities?
Yes. All of our locations have either coin- or card-operated laundry facilities that are available 24/7.
What, exactly, is waiting for me in my room?
You can expect every room to provide a simple hotel stay with basic comforts to make your stay a pleasant one. You’ll have a kitchen area with fridge, freezer, microwave, two burner cook top, counter and cupboard space and a large prep sink, a small table, two chairs, a TV stand with drawer space, a nightstand, a rod for hanging clothes and some shelf space, ample storage under the beds and a laundry basket in every room. Depending on your room style, you will have one or two beds and you may have a pull-out love seat for additional seating and sleeping. We also provide guests a few things to get them started: two trash bags, bathroom tissue, one bar of soap and two drinking cups.
Why don’t you clean my room every day?
We deep clean our rooms, including sanitizing the bedspreads and shower curtains, between every guest. To keep guest costs low and to allow more comfort and privacy, we clean your room every two weeks. If you want more frequent cleaning, you just have to ask at the front desk. There is an additional charge (that varies by property), but we’re happy to provide the service.
Why do you have kitchens in every room but no dishes, pots, pans or coffee makers?
Many guests bring their own dishes and value free cabinet space for those and other belongings. Some guests use the fridge and freezer to store food or the microwave to warm a meal but choose not to use the cooktop. Others prefer to purchase disposable plates and silverware. You get the idea. Everyone is different and we let you make the decision that’s right for you. For those who wish to purchase a dish pack including pots and pans or a coffee maker, they are available at the front desk – yours to keep - at most of our Value Place locations.
Is Wi-Fi available?
Yes. All of our properties offer high-speed, wireless internet (wi-fi). The costs and options vary by location. Basic wi-fi is included in the room rate at WoodSpring Suites hotels. Value Place hotels offer nightly and/or weekly wi-fi access and most of our hotels have varying speed options for additional cost. Value Place hotels charge approximately $10/week for basic access.
Why isn't wi-fi free at Value Place? Some guests don’t use it while others do, and Value Place chooses to allow guests who want Internet access to get it at a fair price while keeping room rates lower for everyone. At a little more than about $1 a day (if purchased by the week - prices vary by location), it’s affordable for those who use the Internet.
What is linen exchange?
We will swap out your bed linen and towels during room cleaning every two weeks. If you wish to change your linens more frequently, you can purchase our linen exchange service, which allows you to refresh your bedding and towels daily at the front desk for between $7 - $10/ week (during business hours - prices vary by location). You may also wash your own linens in our guest laundry, which is available 24/7 at every location.
Do you have food and toiletry vending machines?
Yes. All of our locations have either coin- or card-operated vending machines that are available 24/7.
What are the occupancy limits per room?
We offer three room layouts (see "Rooms & Features" for clarification), and strictly enforced maximum occupancy numbers vary by room type. Please note that the occupancy is based on total people (adults or children) and parties of five or more must have two rooms without exception:
SINGLE: Two people
DELUXE/SLEEPER: Three people
DOUBLE: Four people
What is the cost for an additional adult in the room?
The basic rate includes one adult per room. There is an additional $10/week charge for each additional adult occupant (children 17 and younger stay free). This charge will automatically be included in the total reservation cost when you book and indicate the number of adults who will be staying in the room.
What if I need to cancel or modify my reservation?
If you need to modify or cancel your reservation, you can do so using the same booking method you used to make your reservation (our sites,our call center, property front desk, etc.). You must modify or cancel your reservation by 3 p.m. (local time) on the day of your scheduled arrival or you will be charged a fee equal to the stated one-night rate for the room type you reserved and the rest of your reservation will be cancelled at approximately 8 a.m. the next morning. If you cancel your reservation through the website after 3 p.m. (local time) you will still be charged.
How do I extend my stay?
You may, subject to availability, extend your stay by contacting the front desk. It’s always a good idea to notify the front desk as early as possible if you want to extend your stay – rates change and properties can fill up quickly at times. An extension fee may apply if you make your request after 11 a.m. (check-out time) on your scheduled check-out date.
How do I check out?
Simply stop by the front desk and we’ll take care of the rest. Check out is at 11 a.m.