We are known as the fastest growing brand in the history of the lodging
industry (we opened 140 locations in 36 months). Our concept is a cross between
a hotel and an apartment- we only rent rooms by the week. Our product is in
high demand by business travelers and those who life’s circumstances cause them
to need an extended stay hotel. Most locations have occupancy rates 20-25%
greater than competitors.
As the largest economy extended stay lodging franchise in the U.S. we currently
operate over 180 hotels in more than 30 states. By December 2016 we have plans
to open another 125 locations, with goals to have 1,000 locations nationwide.
Our property management company is ranked in the top 20 largest company owned
PMCs with locations throughout the U.S.
The Guest Supervisor (GS)
acts like an assistant manager in the operation of the hotel. During the evening
shift and at all times when the property manager is not present they have the
authority and responsibility to operate the hotel per brand standards and VPPM
policy. Typically they direct the work of others, inspect rooms to assure that
every the room is rent ready, check common areas, and maintain a well
organized and effective front desk operation. Taking reservations, selling the
property to new guests, and maintaining positive guest relations are the major
The GS is most often the first representative of Value
Place that guests meet when arriving at the property after 6 PM. They are the
first line of customer service. They register arriving guests, take payments,
assign rooms, and answer guests' questions on hotel services and other matters.
At other times, they check out guests and direct housekeeping or maintenance
staff to resolve cleanliness or safety issues; they also perform cleaning and
safety duties themselves.
ESSENTIAL FUNCTIONS OF THE
Between 6 PM until 8 AM the next morning, and all times
when the PM is not present, the Guest Supervisor is responsible for
communicating with all current and prospective guests, and resolves all guest
complaints. Each shift the GS is required to monitor all finances at the front
desk and assure cash drops and deposits are accurate and made timely. They close
the office each assigned shift and closely follow NiteVision cash and closing
They are responsible to handle all guest incidents when on
duty; specifically police activity, removal of guests, emergency medical care,
fire and natural disasters.
They check-in guests and act as point of
contact for guest questions. The job includes ensuring guests are efficiently
checked in and out, and assures every guest is checked into a rent ready
room. Strictly enforces the Master Key policy.
At the beginning
of each shift they meet with the property manager identify any issues that need
to be resolved, and conduct a property walk. Throughout the shift they are
responsible for the protection of property and persons at the hotel.
GS is responsible to open the print room status reports, complete welcome calls,
review service requests for arrivals and answering guests' questions at the
start of their shift. They verify guest credit, and establish how the guest will
pay for the accommodation, including handling credit applications with the home
They coordinate with housekeeping or maintenance staff when guests
report problems. They have the authority to call another employee to report to
work to deal with an immediate guest challenge.
They provide daily
supervision to other staff, train and redirect them when needed. They plan the
work and apportion work among employees on a daily basis. They make sure
employees always wear PPE and follow safety rules.
applicants, and recommend for hire those they deem qualified. When needed they
can conduct second interviews, complete new hire paperwork, and direct the
orientation and training of new employees.
Within guidelines they have the
authority to discount off sign rate, and should always make and confirm
reservations per RBSC work rules.
The GS counsels, evaluates employee
productivity, handles employee complaints, and employee discipline as