Guest Safety Services Attendant

We are known as the fastest growing brand in the history of the lodging industry (we opened 140 locations in 36 months). Our concept is a cross between a hotel and an apartment- we only rent rooms by the week. Our product is in high demand by business travelers and those who life’s circumstances cause them to need an extended stay hotel. Most locations have occupancy rates 20-25% greater than competitors.

As the largest economy extended stay lodging franchise in the U.S. we currently operate over 180 hotels in more than 30 states. By December 2016 we have plans to open another 125 locations, with goals to have 1,000 locations nationwide. Our property management company is ranked in the top 20 largest company owned PMCs with locations throughout the U.S.

 

The Guest Safety Services Attendant works nights and weekends on the front desk and performs routine security duties. This is an On Call job. The Guest Safety Attendant is a flexible worker who performs routine safety inspections of the property. Their work schedule is very flexible but typically they work weekends, and during the week evenings and late night. They are on-call overnights if/when needed. 

 

Their job duties include: 

  • Respond to guest service calls
  • Check-in guests 
  • Provide guest services like making keys and exchanging towels
  • Routinely walk the property and parking lot as security presence
  • Direct guests in the event of emergency evacuation of hotel  

These employees need to have composure to deal with stressful situations, maturity to respond to emergency events, and customer focus to deliver a superior guest experience. A well trained and effective employee welcomes the opportunity to be of service to the guest. 

Night Guest Services Representatives are provided a rent free studio, free utilities, free local phone, and internet.  While on call they are not paid and are free to do what they wish but must carry a portable phone, pager, cell phone, so guests can reach them quickly.

 

Best Qualified Candidates will have: 

  • Excellent customer service experience 
  • Strong communication skills
  • Level headed and patient with guest resolution
  • Dependable and reliable
Candidates can also apply in person in the location of their choice.

 

 

Location
Any Location in USA
Department
Operations
Req. Number
012510
Income Range
$8.50-$10.00 Hr.
Position Type
Job Category
Years of Experience
Travel Requirements
Non-Exempt
Service
2-5 years related security or customer service
None